Returns & Refunds

At Gifted Moments by Amy Louise, customer satisfaction is very important to us.

Personalised products

As personalised products are made specifically for you, they cannot be returned or refunded unless they are faulty, damaged or we have made an error with your order.

Faulty or damaged items

If your item arrives damaged or faulty, please contact us within 48 hours of receiving your order and include photographs of the item and packaging.

If the issue is confirmed, we will offer a replacement or refund where appropriate.

Non-personalised items

If you purchase a non-personalised item, you may return it within 14 days of receiving it, provided it is unused and in its original condition. Return postage costs are the responsibility of the customer unless the item is faulty.

Contact us

For any questions regarding returns or refunds, please contact:

giftedmomentsbyamylouise@outlook.com